We are looking for an energetic, mature student or experienced professional who has a moderate level of technical understanding to provide professional, attentive client support to one of our major customers.
The candidate will work within our client's learning management system (LMS) to enter system-related data, provide phone troubleshooting support to client users during normal business hours (candidate will be provided with a phone), provide system training to users via Webinars, generate and submit reports on user activity, and interface with the system vendor to resolve any help tickets or other system issues for the client.
The position will require someone skilled in the use of Microsoft Office applications (Word, Excel, PowerPoint) to create procedure documents, update existing documents, and regularly review existing processes to determine improvement strategies.
Successful candidates will be those who can calmly and logically troubleshoot situations and work with client users to resolve situations in a professional manner.
This is a freelance position.
The position requires flexibility of hours on a weekly basis, ranging between 15 to 30 hours per week, with most weeks in the 20–30 hour range. The candidate must be committed to meeting project deadlines and being responsive to customer requests and must be available for occasional evening or weekend work.
The candidate must be able to work on a virtual basis from home approximately 95% of the time but may, on occasion, be required to go to the client's location or Envision Group meetings. The consultant must have his/her own computer with software and a good, reliable Internet connection. We prefer a Windows-based computer or a Mac that can run Windows apps (partitioned).